Legal & Privacy

Privacy Policy

Effective Date: May 2025
Citrine Beauty Lounge (“we,” “us,” or “our”) values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our salon, website, and use our services.

We may collect the following types of information:

  • Name, phone number, and email address

  • Appointment history and preferences

  • Photos (before/after) with client consent

  • Medical or hair history relevant to hair treatments

  • Payment information (processed securely through third-party providers)

Information We Collect

How We Use Your Information

We use your information to:

  • Book and manage appointments

  • Personalize and improve your services

  • Communicate about appointments, promotions, or changes

  • Maintain health and safety protocols

  • Comply with legal or regulatory obligations

How We Protect Your Information

We implement industry-standard security measures to protect your data. Access to your information is restricted to authorized staff only.

Sharing of Information

We do not sell or rent your personal information. We may share information with:

  • Payment processors

  • Booking system providers

  • Government or legal authorities if required by law

You have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent at any time (except where required by law)

To exercise your rights, please contact us at:
citrinebeautyloung.est20@gmail.com

Client Rights

Legal Disclaimer

Services

Citrine Beauty Lounge provides hair and beauty services designed for aesthetic and emotional support purposes. While we strive to provide transformative experiences, our services do not replace medical treatment, diagnosis, or professional mental health care.

Medical Concerns

If you are experiencing a medical issue such as alopecia, cancer recovery, or scalp conditions, we encourage you to consult with a licensed medical professional prior to receiving treatments.

Client Responsibility

Clients are responsible for:

  • Disclosing all relevant health or hair conditions

  • Following aftercare instructions

  • Showing up on time for appointments

We reserve the right to refuse service if we feel a client’s needs fall outside of our scope of practice.

Liability

By booking with Citrine Beauty Lounge, you agree to release the salon and its employees from any liability for damage or injury resulting from services rendered, except in cases of gross negligence.